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Essentials of Shared Services

ISBN: 978-0-471-25079-1
272 pages
October 2002
Essentials of Shared Services (0471250791) cover image


What works, why it works, and how to evaluate a shared services program
Shared services, a form of "internal outsourcing," enables corporations to achieve economies of scale by creating a separate entity within the company to perform specific internal services, such as payroll, accounts payable, travel and expense processing, etc. Essentials of Shared Services provides a quick, concise overview of shared services fundamentals, bringing senior-level executives up to speed so that they make the right decision. Bryan Bergeron provides a foundation of shared services from a historical, economic, technical, and customer perspective, showing how shared services can impact a corporation's bottom line, both long and short term. He delivers specific recommendations that can be used to establish and manage a shared services effort and includes a variety of examples of programs that work and those that do not.
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Table of Contents


1 Overview.

2 The Corporation.

3 Shared Business Unit.

4 Process.

5 Technology.

6 Evaluation.

7 Economics.

8 Getting There.

Further Reading.


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Author Information

BRYAN BERGERON has spent the last thirty years designing and working with computers and electronics. He teaches at Harvard Medical School and MIT, serves as Editor in Chief of e.MD and technical editor of Postgraduate Medicine, and is on the editorial boards of Healthcare Informatics and Perspectives in Biology and Medicine, among others. He has authored several books on business and technology.
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