NANCY LOMAN SCANLON has over twenty-five years of experience in the hospitality industry working with Hilton Hotels Corporation in food and beverage management positions, as Director of Food and Beverage Services for Interstate Hotels, and as a training consultant to companies such as Marriott, Sheraton, Radisson, and Holiday Inn. She has been associated with hospitality management programs at the University of Delaware and Johnson & Wales University, and currently consults with hospitality companies and conducts seminars internationally.