MARY HELEN GILLESPIE is President of Gillespie Interactive, a strategic business management consultancy. She also writes a weekly business column for the Boston Globe, and has written articles for CNBC, BusinessWeek, the Washington Post, the Atlanta Constitution, and Reuters.
JOSEPH R. MATTHEWS is former Vice President of Business Development for EOS International, an independent software vendor (ISV) that develops systems for libraries. Joe has written several books and numerous articles pertaining to technology and information retrieval. He holds an MBA from the University of California, Irvine.