 
Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
ISBN: 978-0-471-26916-8
Adobe E-Book
October 2002
US $45.00
 Purchase This E-Book
This price is valid for United States. Change location to view local pricing and availability. |
Foreword.
Acknowledgments.
Preface.
PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD.
Chapter 1. Performance Measurement and the Need for a Balanced Scorecard.
Chapter 2. Balanced Scorecard as an Enduring Management Tool.
PART TWO: STEP-BY-STEP DEVELOPMENT OF THE BALANCED SCORECARD.
Chapter 3. Getting Started.
Chapter 4. Mission, Values, Vision, and Strategy.
Chapter 5. Developing Performance Objectives and Measures.
Chapter 6. Finalizing Measures and Developing Cause and Effect Linkages.
Chapter 7. Setting Targets and Prioritizing Initiatives.
PART THREE: EMBEDDING THE BALANCED SCORECARD IN THE ORGANIZATION'S MANAGEMENT SYSTEM.
Chapter 8. Cascading the Balanced Scorecard to Build Organizational Alignment.
Chapter 9. Using the Balanced Scorecard to Strategically Allocate Resources.
Chapter 10. Linking Rewards to Performance: The Balanced Scorecard and Compensation.
PART FOUR: SUSTAINING BALANCED SCORECARD SUCCESS.
Chapter 11. Reporting Balanced Scorecard Results.
Chapter 12. Maintaining the Balanced Scorecard.
PART FIVE: BALANCED SCORECARDS IN THE PUBLIC AND NOT-FOR-PROFIT SECTORS AND CONCLUDING THOUGHTS ON SCORECARD SUCCESS.
Chapter 13. Balanced Scorecards in the Public and Not-for-Profit Sectors.
Chapter 14. Concluding Thoughts on Balanced Scorecard Success.
Index.
Acknowledgments.
Preface.
PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD.
Chapter 1. Performance Measurement and the Need for a Balanced Scorecard.
Chapter 2. Balanced Scorecard as an Enduring Management Tool.
PART TWO: STEP-BY-STEP DEVELOPMENT OF THE BALANCED SCORECARD.
Chapter 3. Getting Started.
Chapter 4. Mission, Values, Vision, and Strategy.
Chapter 5. Developing Performance Objectives and Measures.
Chapter 6. Finalizing Measures and Developing Cause and Effect Linkages.
Chapter 7. Setting Targets and Prioritizing Initiatives.
PART THREE: EMBEDDING THE BALANCED SCORECARD IN THE ORGANIZATION'S MANAGEMENT SYSTEM.
Chapter 8. Cascading the Balanced Scorecard to Build Organizational Alignment.
Chapter 9. Using the Balanced Scorecard to Strategically Allocate Resources.
Chapter 10. Linking Rewards to Performance: The Balanced Scorecard and Compensation.
PART FOUR: SUSTAINING BALANCED SCORECARD SUCCESS.
Chapter 11. Reporting Balanced Scorecard Results.
Chapter 12. Maintaining the Balanced Scorecard.
PART FIVE: BALANCED SCORECARDS IN THE PUBLIC AND NOT-FOR-PROFIT SECTORS AND CONCLUDING THOUGHTS ON SCORECARD SUCCESS.
Chapter 13. Balanced Scorecards in the Public and Not-for-Profit Sectors.
Chapter 14. Concluding Thoughts on Balanced Scorecard Success.
Index.
