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Managing Hotels Effectively: Lessons from Outstanding General Managers

ISBN: 978-0-471-28909-8
464 pages
August 1991, ©1991
Managing Hotels Effectively: Lessons from Outstanding General Managers (0471289094) cover image

Table of Contents

The Environment of the Hotel Business.

Service, People, and Profits in the Hotel Business.

An Overview of Strategic Planning.

Planning in Hotels.

Hotel Organization.

Coordinating the Activities of a Hotel.

Hotel Staffing.

Motivation.

Communication in Hotels.

Leading People.

Leading Organizations.

An Overview of Controlling Hotel Operations.

Controlling Results: Hotel Revenues and Costs.

Control: Getting Employees to Do Things Right and to Do the Right Things.

The GMs' Background and Personal Characteristics.

The Day-to-Day Activities of Outstanding Hotel Managers.

Appendix.

Index.
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