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Managing Hotels Effectively: Lessons from Outstanding General Managers

ISBN: 978-0-471-28909-8
464 pages
August 1991, ©1991
Managing Hotels Effectively: Lessons from Outstanding General Managers (0471289094) cover image

Description

A must-read for aspiring hospitality industry leaders

Managing Hotels Effectively: Lessons from Outstanding General Managers is the essential text for anyone working in or aspiring to the hospitality industry. Expert discussion from industry leaders drives home the importance of service, strategic planning, and effective leadership while giving readers a glimpse into the complex mechanics of running a successful hotel. From organizational structure and staffing to communications, revenues, and day-to-day activities, this book provides an informative look into the myriad duties of the general manager.

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Table of Contents

The Environment of the Hotel Business.

Service, People, and Profits in the Hotel Business.

An Overview of Strategic Planning.

Planning in Hotels.

Hotel Organization.

Coordinating the Activities of a Hotel.

Hotel Staffing.

Motivation.

Communication in Hotels.

Leading People.

Leading Organizations.

An Overview of Controlling Hotel Operations.

Controlling Results: Hotel Revenues and Costs.

Control: Getting Employees to Do Things Right and to Do the Right Things.

The GMs' Background and Personal Characteristics.

The Day-to-Day Activities of Outstanding Hotel Managers.

Appendix.

Index.
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