AL ENDRES, former vice president of the Juran Institute, is the Director of the Center for Quality at the University of Tampa and Chair of the Department of Management. He is also an assistant professor. While at the Juran Institute, Dr. Endres was responsible for the research and development of educational material on quality systems for service organizations. He spearheaded the creation of the Juran Institute's associated training materials and workshops. Dr. Endres is also the author of Improving R&D Performance: The Juran Way (Wiley).