RICHARD P. TRITTER is the Director of Regional Business Development at a major software consulting firm in Massachusetts. Previously, he was the Director of Facilitative Consulting and the Director of Business Self-Assessment practice worldwide at a Big Five accounting firm, which involved conducting facilitative meetings with groups of client executives at the vice-presidential level or higher. Regarded as a major authority on CSA technique, Tritter researched and wrote Control Self-Assessment: Experience, Current Thinking, and Best Practices for the Institute of Internal Auditors. For his facilitation work in improving adult-handicapped programs, the author was the cowinner of the Massachusetts Better Government Competition awarded by Governor William Weld in 1991.