 Total Quality Project Management for the Design Firm: How to Improve Quality, Increase Sales, and Reduce Costs
ISBN: 978-0-471-30787-7
Hardcover
416 pages
November 1993
US $85.00
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A Commitment to TQPM Is a Marketing Issue.
The Design Firm as Fishing Village.
Changing the Way We Think About Quality.
Improving the Quality of Design Projects.
Improving the Quality of Studies and Reports.
Improving the Quality of Construction Services.
Improving Management, Administration, and Marketing.
Keeping Your Clients Happy.
Eliminating Quality Problems--Permanently.
Implementing TQPM in Your Organization.
Appendices.
Index.
The Design Firm as Fishing Village.
Changing the Way We Think About Quality.
Improving the Quality of Design Projects.
Improving the Quality of Studies and Reports.
Improving the Quality of Construction Services.
Improving Management, Administration, and Marketing.
Keeping Your Clients Happy.
Eliminating Quality Problems--Permanently.
Implementing TQPM in Your Organization.
Appendices.
Index.
