RUSSELL L. ACKOFF, PhD, is the founder and Chairman of INTERACT, a Philadelphia-based educational consulting firm whose clients have included numerous Fortune 500 companies, not-for-profits, and government agencies, here and abroad. Since 1986, he has been the Anheuser-Busch Professor Emeritus of Management Science at the Wharton School of Business, University of Pennsylvania. Dr. Ackoff is the author of more than 200 articles and 15 books, including his international business classics, Management in Small Doses, Creating the Corporate Future, Redesigning the Future, and The Art of Problem Solving, all published by Wiley.