 Lasting Change: The Shared Values Process That Makes Companies Great
ISBN: 978-0-471-32847-6
Paperback
272 pages
April 1999
US $29.65
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SETTING OUT ON THE JOURNEY.
An Operating System for People.
What We Allow, We Teach.
Fixing People Never Works.
People Want to Be Great.
GETTING PEOPLE TO WORK TOGETHER EFFECTIVELY.
Shared Values: The Eight Basic People Values.
Business Values that Balance the People Values.
Leaders Have Lost Their Followers.
Privileges and Rights.
Letting Go: Giving Responsibility Back to the Rightful Owners.
The Eight Keys to Responsibility-Taking.
Thank Socrates: A New Approach to Decision-Making.
From Manager to Coach, and Coach to Wise Counsel.
FRAMING YOUR SYSTEMS TO PEOPLE NEEDS AND CUSTOMER NEEDS.
Redesigning People Systems to Support the Shared Values Philosophy.
Rolling Out the People Systems Action Plan.
Creating a True Customer-Centric Organization.
Refocusing the Organization into Customer-Centric Process Groups.
THE PATH TO LASTING CHANGE.
Benchmarking Your Work Environment.
Attaining Lasting Change Through Shared Values.
Index.
An Operating System for People.
What We Allow, We Teach.
Fixing People Never Works.
People Want to Be Great.
GETTING PEOPLE TO WORK TOGETHER EFFECTIVELY.
Shared Values: The Eight Basic People Values.
Business Values that Balance the People Values.
Leaders Have Lost Their Followers.
Privileges and Rights.
Letting Go: Giving Responsibility Back to the Rightful Owners.
The Eight Keys to Responsibility-Taking.
Thank Socrates: A New Approach to Decision-Making.
From Manager to Coach, and Coach to Wise Counsel.
FRAMING YOUR SYSTEMS TO PEOPLE NEEDS AND CUSTOMER NEEDS.
Redesigning People Systems to Support the Shared Values Philosophy.
Rolling Out the People Systems Action Plan.
Creating a True Customer-Centric Organization.
Refocusing the Organization into Customer-Centric Process Groups.
THE PATH TO LASTING CHANGE.
Benchmarking Your Work Environment.
Attaining Lasting Change Through Shared Values.
Index.
