 One Size Fits One: Building Relationships One Customer and One Employee at a Time, 2nd Edition
ISBN: 978-0-471-33167-4
Hardcover
321 pages
April 1999
US $37.00
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BUILDING LOYAL RELATIONSHIPS ONE CUSTOMER AT A TIME.
What Customers Want: Ten Rules for Building Loyal Relationships.
Take Us Personally, Make It Personal.
The Average Customer Does Not Exist-Get to Know Us.
The Details Are Important to Us...They Should Be to You.
Make Everyone a Relationship Builder.
Make Our Experience Special: Give Us Something to Talk About.
Our Time Is as Important as Your Time.
If Something Goes Wrong, Fix It Quickly.
Guarantee Our Satisfaction.
Don't Take Us for Granted.
We Care Whether You're a Responsible Corporate Citizen.
BUILDING RELATIONSHIPS ONE EMPLOYEE AT A TIME.
Getting on with the Job.
Ten Rules for Building an Intrinsically Motivating Environment.
Reshape the System to Encourage Everyone's Best Efforts.
Create a Cause Worthy of Commitment.
Build Core Values That Guide Performance.
Commit to the Truth and the Sharing of a Sense of Reality.
Ensure That Every Person Has a Meaningful Role.
Increase Accountability, but Not More of the Same.
Build Cooperation Instead of Internal Competition.
Abolish the Corporate Caste System.
Developing an Optimistic, Caring, and Supportive Environment.
Build Trust One Employee at a Time.
Epilogue.
Index.
The Center for Innovative Leadership.
What Customers Want: Ten Rules for Building Loyal Relationships.
Take Us Personally, Make It Personal.
The Average Customer Does Not Exist-Get to Know Us.
The Details Are Important to Us...They Should Be to You.
Make Everyone a Relationship Builder.
Make Our Experience Special: Give Us Something to Talk About.
Our Time Is as Important as Your Time.
If Something Goes Wrong, Fix It Quickly.
Guarantee Our Satisfaction.
Don't Take Us for Granted.
We Care Whether You're a Responsible Corporate Citizen.
BUILDING RELATIONSHIPS ONE EMPLOYEE AT A TIME.
Getting on with the Job.
Ten Rules for Building an Intrinsically Motivating Environment.
Reshape the System to Encourage Everyone's Best Efforts.
Create a Cause Worthy of Commitment.
Build Core Values That Guide Performance.
Commit to the Truth and the Sharing of a Sense of Reality.
Ensure That Every Person Has a Meaningful Role.
Increase Accountability, but Not More of the Same.
Build Cooperation Instead of Internal Competition.
Abolish the Corporate Caste System.
Developing an Optimistic, Caring, and Supportive Environment.
Build Trust One Employee at a Time.
Epilogue.
Index.
The Center for Innovative Leadership.
