"I highly recommend this book for academics for use as a textbook and for researchers and professionals in the field as a useful reference.” (Interfaces, September/ October 2004)

"This introduction...uses Markov chains and other statistical tools to illustrate process in reliability of computer systems, fault tolerance, and performance." (SciTech Book News, Vol. 26, No. 2, June 2002)

Probability and Statistics with Reliability, Queuing and Computer Science Applications 2e

"...an excellent self-contained book…I recommend the book to beginners and veterans in the field..." (Computer Journal, Vol.45, No.6, 2002)

"This book is a tour de force of clear, virtually error-free exposition of probability as it is applied in a host of up-to-date contexts.... It will richly reward the...reader.... Read this book cover to cover. It’s worth the effort." (Technometrics, Vol. 45, No. 1, February 2003)