In the delicate balance of a coral reef, all species rely on the reef for survival. In much the same way, Operations Management is the key to success for today’s organizations. Workers in all functional areas interact with Operations Management and rely on OM to do their jobs. Taking an integrative approach, this Second Edition of Operations Management demonstrates the critical impact OM has in today’s business environments, and shows how it relates to every department in an organization. Authors R. Dan Reid and Nada R. Sanders provide clear, focused, and highly engaging coverage of key operations management topics, and make strong connections across concepts and chapters. In addition, an online Virtual Service Company case ties all the major concepts together.