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Textbook

Marketing Hospitality, 3rd Edition

ISBN: 978-0-471-34885-6
384 pages
June 2001, ©2002
Marketing Hospitality, 3rd Edition (0471348856) cover image

The main objective when marketing any product is to make your product attractive to potential customers and/or a particular market. In hospitality specifically, marketing refers to the process of how a restaurant, hotel, travel business, or resort can sell itself in a competitive marketplace. As marketing becomes increasingly important to the success of today's businesses, this book provides future hospitality professionals with an important career-building resource for virtually every area of the field. Marketing Hospitality is appropriate for Introductory Hospitality Marketing courses that provide the basic foundations of marketing theory and applications.

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Preface.

Marketing--Everybody's Job.

Hospitality Services.

The Macro and Micro Environments of Hospitality Marketing.

Market Segmentation and Targeting Marketing.

Marketing Information and Research.

Marketing Strategy.

The Marketing Plan.

The Hospitality Product.

Place in Hospitality Marketing: Distribution.

Place in Hospitality Marketing: Location.

The Price of Hospitality.

Marketing Communication: Advertising.

Marketing Communication: Sales Promotion, Public Relations/Publicity, and Personal Selling.

Marketing at the Unit Level.

Index.
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CATHY H. C. HSU, is Associate Professor in the Department of Hotel, Restaurant, and Institution Management and Dietetics at Kansas State University in Manhattan, Kansas.
TOM POWERS, widely recognized for his pioneering work in hospitality education, is Professor Emeritus at the School of Hotel and Food Administration at the University of Guelph in Ontario, Canada.
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  • New co-author, Cathy Hsu, who has taught Hospitality Marketing at two large programs, Iowa State University and cur-rently, Kansas State University, brings a fresh voice and an extensive industry background in hospitality marketing
  • Features a strong, well-rounded approach to the subject, with sound coverage of marketing theory, strategy, and applica-tions
  • Emphasis on practical uses of marketing utilizing Case Histories drawn from a broad range of hospitality operations
  • Significant changes in 65% of the chapters
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  • Combines marketing theory with strong practical emphasis on industry applications.
  • Covers the basics of marketing research, segmentation, and targeting, as well as branding, distribution, location, pricing, and communication.
  • Strong treatment of marketing planning and strategy, including step-by-step guidance on developing an effective marketing plan.
  • Offers valuable pedagogical tools including chapter-end summaries, reviews of key words and concepts, and Internet resources & discussion questions.
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Instructors Resources
Wiley Instructor Companion Site
Instructor's Manual to Accompany Marketing Hospitality, Third Edition
  • Course syllabi, objectives, lecture outlines, key words, con-cepts & definitions, Internet exercises, answers to textbook questions, & research projects.
  • Companion web site includes Tests & PowerPoint slides.
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Students Resources
Wiley Student Companion Site
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