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Survey Research Methods & Sampling
 Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview
ISBN: 978-0-471-35829-9
Hardcover
560 pages
January 2002
US $145.00
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Preface.
PART 1: THEORETICAL ORIENTATIONS
Standardization and It's Discontents (D.W. Maynard and N.C. Schaeffer).
Why Study Inteaction in the Survey Interview?: Response from a Survey Researcher (J. van der Zouwen).
A Collaborative View of Standardized Survey Interviews (M.F. Schober and F.G. Conrad).
Conversation with a Purpose--or Conversation? Interaction in the Standardized Interview (N.C. Schaeffer).
The Living Text: Written Instructions and Situated Actions in Telephone Surveys (M. Lynch).
Survey Inteviews as Talk-in-Interaction (E.A. Schegloff).
PART 2: RECRUITMENT TO PARTICIPATE IN THE SURVEY INTERVIEW
Introductory Interactions in Telephone Surveys and Nonresponse (M.P. Couper and R.M. Groves).
Opening and Closing the Gate: The Work of Optimism in Recruiting Survey Respondents (D.W. Maynard and N.C. Schaeffer).
Effects of Introduction in Large-Scale Telephone Survey Interviews (H. Houtkoop-Steenstra and H. van den Bergh).
Refusal Conversion and Tailoring (D.W. Maynard and N.C. Schaeffer).
PART 3: INTERACTION BETWEEN INTERVIEWER AND RESPONDENT.
Questioning Turn Format and Turn-Taking Problems in Standardized Interviews (H. Houtkoop-Steenstra).
Occasions for Intervention: Interactional Resources for Comprehension in Standardized Survey Interviews (N.C. Schaeffer and D.W Maynard).
Achieving Understanding in the Standardized Survey Interview: Repair Sequences (R.J. Moore and D.W. Maynard).
Ad Hoc Inquiries: Two Preferences in the Design of Routine Questions in an Open Context. (J. Heritage).
Standardization Vs. Rapport: How Interviewers Handle the Laughter of Respondents During Telephone Surveys (D. Lavin and D.W. Maynard).
How Uniform Is Standardization? Variation Within and Across Survey Research Centers Regarding Protocols for Interviewing (J. Viterna and D.W. Maynard).
PART 4: INTERACTION AND SURVEY DATA QUATLITY
Transcribing, Coding, and Analyzing Verbal Interaction in Survey Interviews (W. Dijkstra).
Testing Questionnaires Using Interaction Coding (J. van der Zouwen and W.Dijkstra).
How Interviewers Make Coding Decisions (T. Hak).
The Impact of Technology on Interaction in Computer-Assisted Interviews (M. Fuchs).
Appendix 1: Transcribing Conventions.
Appendix 2: Transcript for Interview AW01.
Author Index.
Subject Index.
PART 1: THEORETICAL ORIENTATIONS
Standardization and It's Discontents (D.W. Maynard and N.C. Schaeffer).
Why Study Inteaction in the Survey Interview?: Response from a Survey Researcher (J. van der Zouwen).
A Collaborative View of Standardized Survey Interviews (M.F. Schober and F.G. Conrad).
Conversation with a Purpose--or Conversation? Interaction in the Standardized Interview (N.C. Schaeffer).
The Living Text: Written Instructions and Situated Actions in Telephone Surveys (M. Lynch).
Survey Inteviews as Talk-in-Interaction (E.A. Schegloff).
PART 2: RECRUITMENT TO PARTICIPATE IN THE SURVEY INTERVIEW
Introductory Interactions in Telephone Surveys and Nonresponse (M.P. Couper and R.M. Groves).
Opening and Closing the Gate: The Work of Optimism in Recruiting Survey Respondents (D.W. Maynard and N.C. Schaeffer).
Effects of Introduction in Large-Scale Telephone Survey Interviews (H. Houtkoop-Steenstra and H. van den Bergh).
Refusal Conversion and Tailoring (D.W. Maynard and N.C. Schaeffer).
PART 3: INTERACTION BETWEEN INTERVIEWER AND RESPONDENT.
Questioning Turn Format and Turn-Taking Problems in Standardized Interviews (H. Houtkoop-Steenstra).
Occasions for Intervention: Interactional Resources for Comprehension in Standardized Survey Interviews (N.C. Schaeffer and D.W Maynard).
Achieving Understanding in the Standardized Survey Interview: Repair Sequences (R.J. Moore and D.W. Maynard).
Ad Hoc Inquiries: Two Preferences in the Design of Routine Questions in an Open Context. (J. Heritage).
Standardization Vs. Rapport: How Interviewers Handle the Laughter of Respondents During Telephone Surveys (D. Lavin and D.W. Maynard).
How Uniform Is Standardization? Variation Within and Across Survey Research Centers Regarding Protocols for Interviewing (J. Viterna and D.W. Maynard).
PART 4: INTERACTION AND SURVEY DATA QUATLITY
Transcribing, Coding, and Analyzing Verbal Interaction in Survey Interviews (W. Dijkstra).
Testing Questionnaires Using Interaction Coding (J. van der Zouwen and W.Dijkstra).
How Interviewers Make Coding Decisions (T. Hak).
The Impact of Technology on Interaction in Computer-Assisted Interviews (M. Fuchs).
Appendix 1: Transcribing Conventions.
Appendix 2: Transcript for Interview AW01.
Author Index.
Subject Index.
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