Dimensions of the Hospitality Industry, 3rd Edition
September 2001, ©2002
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- Moments of Truth. Case studies that share critical insight into important business issues.
- Newsflashes. Excerpts from publications, showing industry-based illustrations of major concepts.
- Technology Gateways. Practical tips on making the most of technology on the job
- Internet Exercises. A springboard to accessing the best industry-related Web sites New Internet exercises supplement the existing critical thinking exercises and review questions for a strong package of end of chapter assignments.
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