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Dimensions of the Hospitality Industry, 3rd Edition

ISBN: 978-0-471-38479-3
488 pages
September 2001, ©2002
Dimensions of the Hospitality Industry, 3rd Edition (0471384798) cover image


Dimensions of the Hospitality Industry, Third Edition, offers students a dynamic and accessible introduction to the broad world of hospitality and tourism. Newly revised and updated, this Third Edition gives students the foundation they need to prepare for managerial careers in this rapidly growing field.

Organized into seven major sections, the book begins with an overview of the hospitality industry and concludes with a discussion of the significant issues facing managers today and in the future. It covers the history of the industry and provides an introduction to the management and operation of the three principal segments: food and beverage; lodging; and travel and tourism.

The book offers focused coverage of each sector within hospitality: food and beverage, lodging, and travel and tourism. examines the size, scope, and operations of each of these key areas and shares essential information on related concepts products, and services. Throughout the text, this Third Edition brings the material out of the classroom and into the real world with a set of powerful new learning tools.

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Table of Contents

Introduction: Hospitality and Tourism Today: A Career Overview.
Hospitality Foundations I: Early Development of the Industry. Hospitality Foundations II: Development of the Industry in the United States.

The Dimensions of Food and Beverage. Food and Beverage Facilities. Food and Beverage Operations.

The Dimensions of Lodging. Lodging Facilities. Lodging Operations.

Hospitality Operations Management.

The Dimensions of Travel and Tourism. Travel Services. Recreation, Entertainment, and Other Tourism Attractions.

Hospitality and Tourism Tomorrow: An Issues Overview.
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Author Information

PAUL R. DITTMER was formerly an associate professor in the Department of Hospitality Management at New Hampshire College in Manchester, New Hampshire.
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New to This Edition

  • Moments of Truth. Case studies that share critical insight into important business issues.
  • Newsflashes. Excerpts from publications, showing industry-based illustrations of major concepts.
  • Technology Gateways. Practical tips on making the most of technology on the job
  • Internet Exercises. A springboard to accessing the best industry-related Web sites New Internet exercises supplement the existing critical thinking exercises and review questions for a strong package of end of chapter assignments.
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The Wiley Advantage

  • A separate chapter explains the basics of hospitality management that have applications throughout the industry, with an emphasis on marketing, human resources, accounting, and computer technology.
  • Provides a broad cross-section of the hospitality industry.
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Instructors Resources
Wiley Instructor Companion Site
Instructor's Manual
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Students Resources
Wiley Student Companion Site
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Dimensions of the Hospitality Industry, 3rd Edition (US $138.95)

-and- Study Guide to accompany Introduction to Management in the Hospitality Industry, 10e (US $52.95)

Total List Price: US $191.90
Discounted Price: US $143.92 (Save: US $47.98)

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