ROGER G. SCHROEDER holds the Donaldson Chair in Operations Management and is Codirector of the Juran Center for Leadership in Quality at the Curtis L. Carlson School of Management, University of Minnesota. Professor Schroeder has a bachelor’s degree in mechanical engineering with high distinction, a master’s degree in industrial engineering from the University of Minnesota, and a PhD from Northwestern University. Professor Schroeder is Associate Editor of the Journal of Operations Management and on the Editorial Advisory Board of Production and Operations Management. He is listed in Outstanding Educators of America and has won the Morse-Amoco Outstanding Teacher Award at the University of Minnesota.

BARBARA B. FLYNN is Professor of Operations Management and area coordinator at the Babcock Graduate School of Management of Wake Forest University. She received a DBA in operations management from Indiana University, an MBA with an emphasis in operations management and managerial economics from Marquette University, and a BA in psychology from Ripon College. Dr. Flynn is Editor-in-Chief of Quality Management Journal and Decision Line, and Associate Editor of Journal of Operations Management. She has held leadership positions within the American Society for Quality and the American Production and Inventory Control Society.