 The Six Sigma Revolution: How General Electric and Others Turned Process Into Profits
ISBN: 978-0-471-38822-7
Hardcover
288 pages
November 2000
US $40.00
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Preface.
Acknowledgments.
Chapter 1: Introduction to Six Sigma.
Chapter 2: The Strategy of Six Sigma: Eight Steps to Strategic Improvement.
Chapter 3: Profits = Customer + Process + Employee.
Chapter 4: Project Start-Up: Tactical Six Sigma.
Chapter 5: Measuring Project Sigma: How Close Are You to Perfection?
Chapter 6: Data and Process Analysis: The Keys to the Project.
Chapter 7: Root Cause Analysis: Never Stop Asking “Why”.
Chapter 8: Selecting Solutions That Drive Sigma Performance.
Chapter 9: Holding the Gains: Making Sure Your Solutions Stick.
Chapter 10: How Six Sigma Initiatives Fail and How to Avoid Mistakes.
Appendix.
Index.
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