The Restaurant Basics Series provides restaurant owners and managers with expert advice and practical guidance on critical issues in restaurant operation and management. Written by leading authorities in their respective areas of expertise, these easy-to-use guides offer instant access to authoritative information on every aspect of the restaurant business and every type of restaurant-independent, chain, or franchise.
SONDRA J. DAHMER and KURT W. KAHL are coauthors of The Waiter and Waitress Training Manual, which has helped tens of thousands of restaurant servers achieve excellence and success in the field.