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World Wide Web Marketing: Integrating the Web into Your Marketing Strategy, 3rd Edition
ISBN: 978-0-471-41621-0
Paperback
432 pages
June 2001
US $34.99 Add to Cart

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  • Description
  • Table of Contents
  • Author Information
  • Reviews
Acknowledgments.

About the Author.

Introduction.

Using the World Wide Web for Marketing--What Are You Trying to Accomplish?

Customer Service First.

The Usable Web--Be Kind to Your Users.

Interactivity Goes with the Flow.

Selling Services.

Feedback.

Value-Added Marketing--It's Personal.

Personalization--Getting to Know You.

Professional Personalization--Extranets and Customer Relationship Management.

Partner Relationship Management.

Attracting Attention.

Measure for Measure.

Managing Your Site and Your Sanity.

Looking toward the Future.

Index.