Data Mining Cookbook: Modeling Data for Marketing, Risk, and Customer Relationship Management
In order to find new ways to improve customer sales and support, and as well as manage risk, business managers must be able to mine company databases. This book provides a step-by-step guide to creating and implementing models of the most commonly asked data mining questions. Readers will learn how to prepare data to mine, and develop accurate data mining questions. The author, who has over ten years of data mining experience, also provides actual tested models of specific data mining questions for marketing, sales, customer service and retention, and risk management. A CD-ROM, sold separately, provides these models for reader use.
About the Author.
About the Contributors.
PLANNING THE MENU.
Setting the Objective.
Selecting the Data Sources.
THE COOKING DEMONSTRATION.
Preparing the Data for Modeling.
Selecting and Transforming the Variables.
Processing and Evaluating the Model.
Validating the Model.
Implementing and Maintaining the Model.
RECIPES FOR EVERY OCCASION.
Understanding Your Customer: Profiling and Segmentation.
Targeting New Prospects: Modeling Response.
Avoiding High-Risk Customers: Modeling Risk.
Retaining Profitable Customers: Modeling Churn.
Targeting Profitable Customers: Modeling Lifetime Value.
Fast Food: Modeling on the Web.
Appendix A: Univariate Analysis for Continuous Variables.
Appendix B: Univariate Analysis for Categorical Variables.
What's on the CD-ROM?