 Collection Management Handbook: The Art of Getting Paid, 3rd Edition
ISBN: 978-0-471-45604-9
Hardcover
312 pages
December 2003
US $110.00
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Preface.
Acknowledgments.
Chapter 1. A New Collection Science Is Born.
Chapter 2. Oratory and Advanced Communication Skills.
Chapter 3. Selling Psychology Applied to Collections.
Chapter 4. Advanced Collection Techniques.
Chapter 5. Small-Balance Collection.
Chapter 6. Suing in Small Claims Court.
Chapter 7. Making Your Debtors an Offer They Can't Refuse.
Chapter 8. Skip Tracing and Asset Searches.
Chapter 9. Legal Recovery.
Chapter 10. Enforcement of Money Judgments and Investigatory Skills.
Chapter 11. Case Studies.
Chapter 12. Conclusion.
Appendix: Accounts Receivable Proficiency Exam.
Index.
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