"As I write this, I’m sitting in a restaurant in a major U.S. airport, eating my breakfast with a plastic knife and fork. I worked up quite an appetite getting here two hours early and shuffling in the block-long lines until I got to the security checkpoint where I could take off my shoes, remove my belt, and put my carry-on luggage through the screening system …

"What’s going on? It’s homeland security. Welcome to the new age of knee-jerk security at any price. Well, I’ve paid, and you’ve paid, and we’ll all keep paying–but is it going to help? Have we embarked on a massive multibillion-dollar boondoggle that’s going to do nothing more than make us feel more secure? Are we paying nosebleed prices for "feel-good" measures? …

"This book was painful to write. By nature, I am a problem solver. Professionally I have made my career out of solving complex problems efficiently by trying to find the right place to push hard and make a difference. Researching the Department of Homeland Security, the FBI, CIA, INS, the PATRIOT Act, and so forth, one falls into a rabbit’s hole of interdependent lameness and dysfunction. I came face to face with the realization that there are gigantic bureaucracies that exist primarily for the sole purpose of prolonging their existence, that the very structure of bureaucracy rewards inefficiency and encourages territorialism and turf warfare."