CRM Unplugged: Releasing CRM's Strategic Value
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DOUGLAS TURK is Executive Vice President at Inforte Corp. He has conducted many ROI analyses for customer relationship management and e-marketplace systems and is a leading speaker and writer on the topic of CRM profitability. His contributions have helped Inforte remain profitable as a public company for twenty consecutive quarters and garnert he honor of being named one of Forbes Top 200 Small Businesses.
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CRM Unplugged: Releasing CRM's Strategic Value (US $73.95)
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