 Performance Drivers: A Practical Guide to Using the Balanced Scorecard
ISBN: 978-0-471-49542-0
Paperback
364 pages
May 2001
US $40.00
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Preface.
Overview of the Book.
INTRODUCTION AND BACKGROUND.
Why a Balanced Scorecard?
The Balanced Scorecard - Strategic Control.
BUILDING A BALANCED SCORECARD.
The Process of Building a Balanced Scorecard.
Cases From Different Industries.
Important Issues in the Building Process.
Scorecards as Management Control.
Measures and their Causal Relations.
IMPLEMENTING A BALANCED SCORECARD.
Systems and IT Solutions for Scorecards.
Towards a Learning Organization.
ADDITIONAL USES.
Using Scorecards to Inform Outside Parties.
Scorecards in the Public Sector.
CONCLUSION.
Making the Scorecard Process a Success.
Appendix: Examples of Measures in the Different Perspectives.
Interviews.
References.
Index.
