Performance Drivers: A Practical Guide to Using the Balanced Scorecard
Overview of the Book.
INTRODUCTION AND BACKGROUND.
Why a Balanced Scorecard?
The Balanced Scorecard - Strategic Control.
BUILDING A BALANCED SCORECARD.
The Process of Building a Balanced Scorecard.
Cases From Different Industries.
Important Issues in the Building Process.
Scorecards as Management Control.
Measures and their Causal Relations.
IMPLEMENTING A BALANCED SCORECARD.
Systems and IT Solutions for Scorecards.
Towards a Learning Organization.
Using Scorecards to Inform Outside Parties.
Scorecards in the Public Sector.
Making the Scorecard Process a Success.
Appendix: Examples of Measures in the Different Perspectives.
JAN ROY worked as CEO of several Swedish companies, especially in the retail industry. As a consultant, he mainly deals with strategic change processes.
Jan Roy and Nils-Göran Olve are both active in ConcoursCepro, a Stockholm-based consultancy where Jan Roy is the CEO. ConcoursCepro is part of The Concours Group (www.concours-group.com), which has a growing number of consultants in the US and Europe specializing in the strategic and operational uses of human assets and information technology. Scorecards is an important tool in many of its projects.
MAGNUS WETTER is a management consultant specializing in strategic development and strategic execution. He has an MSc in Business and Administration from Lund University and also studied at McGill University in Montreal.
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