Wired Marketing: Energizing Business for e-Commerce
August 2001, ©2001
The second part of the book broadens the marketing concept by exploring the move towards new interactive forms of marketing and changing communication processes as a consequence. It proposes, for example, in the chapter on marketing communications an e-based communications mix that illustrates the impact of new technology. This broadening of the marketing concept, by the Internet is extended further through a focus on supply chain management. Here we explore the way the Internet is changing how enterprises interact with their suppliers, partners and customers. It looks at the implications for managing the customer. The music industry is one of a number of examples used.
The final part of the book is intended to provide a marketing and e-commerce "toolkit" for the Internet. Part four will provide useful web-links to marketing sites of importance, offering leading edge marketing information and useful software applications. In particular this section will provide an insight into Advanced Web based marketing technology for the Internet. Finally the book will consider approaches towards strategic Internet marketing planning with a particular focus on flexibility, speed and the customer. The style of the book is to encourage the application of practical knowledge, but it also attempts to offer in-depth understanding of the changing nature of marketing through trading by e-commerce. The main text willl be supplemented with extensive practical case examples and also various web links which illustrate that the Internet is radically altering marketing and e-commerce practices. Supplementary materials for lectures will be provided on a web site.
MARKETING TRANSFORMATION ON THE INTERNET.
Introduction to Internet Marketing.
Business Models for Interactive Marketing.
Online Resources for Internet Marketing Technologies.
INTERACTIVE MARKETING AND THE MARKETING PROCESS.
Marketing Communications on the Internet.
The Internet Customer and Relationship Marketing.
New Buyer Behaviour Directions Through Virtual Communities.
MANAGING YOUR CUSTOMER THROUGH E-COMMERCE.
Supply Chain Management for Internet Commerce.
Consumer On-Line Payment Solutions for e-Commerce.
Privacy and Security Issues for e-Commerce.
Marketing Ethics on the Internet.
INTERNET TOOLS FOR WIRED MARKETING.
Advanced Web Technology for Interactive Marketing.
Strategic Internet Marketing Planning.
GARY GRAHAM is Lecturer in Marketing at the University of Salford.