MICHAEL SILVA is recognized internationally as a cutting-edge thinker in the management of crisis. In the last twenty years, he has worked with executives of over half of the Fortune 500 and scores of international companies, dealing specifically with the application of crisis leadership principles under extremely turbulent conditions. He is the author of Europe 1992 and the World Power Game and the coauthor of the international bestseller Creating Excellence: Managing Corporate Culture, Strategy and Change in the New Age.

TERRY McGANN is chairman of Sacramento Advocates, a consulting firm specializing in assisting private sector companies whose strategies involve significant relationships with federal government agencies. Sacramento Advocates' clients include Apple Computer, Kraft, Cigna, PepsiCo, and SmithKline Beecham.