 The Concierge: Key to Hospitality
ISBN: 978-0-471-52893-7
Paperback
256 pages
July 1992
US $70.50
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What Is a Concierge?.
The Hotel and Its Management.
The Concierge Desk.
Guests: Who Are They and What Will They Ask the Concierge?.
Basic Training/On-the-Job Training.
Services Provided by a Concierge (Out-of-House).
Self-Education/Continuing Education.
Services Provided by a Concierge (In-House).
Tips and Commissions.
Ethics.
How Do You Build Your Reputation?.
Concierge Levels.
Getting Your First Job.
Stories from the Concierges.
Index.
The Hotel and Its Management.
The Concierge Desk.
Guests: Who Are They and What Will They Ask the Concierge?.
Basic Training/On-the-Job Training.
Services Provided by a Concierge (Out-of-House).
Self-Education/Continuing Education.
Services Provided by a Concierge (In-House).
Tips and Commissions.
Ethics.
How Do You Build Your Reputation?.
Concierge Levels.
Getting Your First Job.
Stories from the Concierges.
Index.
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