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Textbook

The Concierge: Key to Hospitality

ISBN: 978-0-471-52893-7
256 pages
July 1992, ©1992
The Concierge: Key to Hospitality (0471528935) cover image

Description

Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.
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Table of Contents

What Is a Concierge?.

The Hotel and Its Management.

The Concierge Desk.

Guests: Who Are They and What Will They Ask the Concierge?.

Basic Training/On-the-Job Training.

Services Provided by a Concierge (Out-of-House).

Self-Education/Continuing Education.

Services Provided by a Concierge (In-House).

Tips and Commissions.

Ethics.

How Do You Build Your Reputation?.

Concierge Levels.

Getting Your First Job.

Stories from the Concierges.

Index.
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The Concierge: Key to Hospitality (US $129.95)

-and- Hotel Management and Operations, 5th Edition (US $120.95)

Total List Price: US $250.90
Discounted Price: US $188.17 (Save: US $62.73)

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