 From Turnover to Teamwork: How to Build and Retain a Customer-Oriented Foodservice Staff
ISBN: 978-0-471-59077-4
Hardcover
216 pages
October 1994
US $80.00
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PONDER THE PROBLEM.
Understand Why Workers Leave.
Think in Terms of Retention.
RECOGNIZE THE ROOTS.
Improve Your Understanding of People.
Respect the Power of Climate.
BUILDING THE BRIDGE.
Get a Good Start.
Put It in Writing.
Eliminate Inequities.
Create a Sense of Motion.
Show Your Appreciation.
Keep Everyone Informed.
DEVELOP THE TEAM.
Share the Power.
Share the Wealth.
Other Team-Building Tips.
TAKE THE TEMPERATURE.
Evaluate Your Retention Climate.
Glossary.
Resources for Retention.
Index.
Miscellaneous Blank Forms for Reader's Use.
Understand Why Workers Leave.
Think in Terms of Retention.
RECOGNIZE THE ROOTS.
Improve Your Understanding of People.
Respect the Power of Climate.
BUILDING THE BRIDGE.
Get a Good Start.
Put It in Writing.
Eliminate Inequities.
Create a Sense of Motion.
Show Your Appreciation.
Keep Everyone Informed.
DEVELOP THE TEAM.
Share the Power.
Share the Wealth.
Other Team-Building Tips.
TAKE THE TEMPERATURE.
Evaluate Your Retention Climate.
Glossary.
Resources for Retention.
Index.
Miscellaneous Blank Forms for Reader's Use.
