About the Author Frances Horibe is President of VisionArts, Inc., a firm that specializes in assisting organizations with the human and organizational sides of investing in Intellectual Capital, and in managing the radical change that results. She speaks to and consults with a wide variety of clients, in both the public and private sectors. Other positions include Director-General, Strategic Planning #38; International Marketing for Transport Canada where she was tasked with restructuring, downsizing, and revitalizing an organization with large headquarters and regional staffs. She was also responsible for change management, internal communications, human resource planning, and directing the international marketing division. Previously, she was Vice-President of Quality and Customer Care for Achieve International, a management consulting firm specializing in Total Quality Management (TQM). Ms. Horibe was an examiner in both the private and public sector competitions for the Canada Awards for Excellence and has spoken at numerous conferences across the country. Ms. Horibe has a B.A. in Psychology from McGill University and an M.A. in Psychology from the University of Western Ontario. Her website is http://www.magma.ca/~fhoribe/