 Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capital in Your Organization
ISBN: 978-0-471-64318-0
Hardcover
312 pages
February 1999
US $30.95
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Acknowledgements.
Chapter 1: Intellectual Capital: What is it and Why Do You Care?
SECTION ONE: THE HUMAN SIDE OF HUMAN CAPITAL.
Chapter 2: Encouraging New Knowledge.
Chapter 3: Pushing Down Complexity.
Chapter 4: Tapping Knowledge Throughout the Corporation: Consultation.
Chapter 5: Tapping Knowledge Throughout the Corporation: Involvement.
Chapter 6: Managing Knowledge You Don't Understand.
Chapter 7: Encouraging People to Learn.
SECTION TWO: THE HUMAN SIDE OF STRUCTURAL CAPITAL.
Chapter 8: Freeing the Flow of Information.
Chapter 9: The Free Movement of People and Knowledge.
Chapter 10: Sharing and Learning.
Chapter 11: Teamness.
Chapter 12: Rewarding Knowledge.
Chapter 13: Being Willing to Change.
SECTION THREE: THE HUMAN SIDE OF CUSTOMER CAPITAL.
Chapter 14: Customer Loyalty is Employee Loyalty.
Chapter 15: Assessing Employee Loyalty.
Conclusion: The End of the Beginning.
Index.
