 Alternative Dispute Resolution for Organizations: How to Design a System for Effective Conflict Resolution
ISBN: 978-0-471-64323-4
Paperback
224 pages
April 2008
US $24.95
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Acknowledgements.
Chapter 1. Introduction to ADR.
Chapter 2. Diagnosis.
Chapter 3. Diagnosis of the Organization.
Chapter 4. Diagnosis of the Disputes.
Chapter 5. Dispute Resolution Requirements.
Chapter 6. Interests.
Chapter 7. Interest-Based Negotiation.
Chapter 8. Interest-Based Mediation.
Chapter 9. Rights.
Chapter 10. Exits and Re-entries.
Chapter 11. creativity.
Chapter 12. Training and Evaluation.
Chapter 13. ADR In External Disputes.
Chapter 14. Concluding Thoughts.
Appendix A. Sample Multi-Step ADR Clause.
Appendix B. Procedure Manual for Mediation of Credit Disputes Between Bank of Montreal and Small-and Medium-Sized Enterprises (SME's).
Appendix C. Ontario Human Rights Commission Mediation Procedures Manual.
Bibliography.
Index.
