Alternative Dispute Resolution for Organizations: How to Design a System for Effective Conflict Resolution
Chapter 1. Introduction to ADR.
Chapter 2. Diagnosis.
Chapter 3. Diagnosis of the Organization.
Chapter 4. Diagnosis of the Disputes.
Chapter 5. Dispute Resolution Requirements.
Chapter 6. Interests.
Chapter 7. Interest-Based Negotiation.
Chapter 8. Interest-Based Mediation.
Chapter 9. Rights.
Chapter 10. Exits and Re-entries.
Chapter 11. creativity.
Chapter 12. Training and Evaluation.
Chapter 13. ADR In External Disputes.
Chapter 14. Concluding Thoughts.
Appendix A. Sample Multi-Step ADR Clause.
Appendix B. Procedure Manual for Mediation of Credit Disputes Between Bank of Montreal and Small-and Medium-Sized Enterprises (SME's).
Appendix C. Ontario Human Rights Commission Mediation Procedures Manual.
Mr. Stitt is an Adjunct Professor at the University of Toronto Law School, where he teaches courses on Conflict Management and Negotiation. He is President of the Arbitration and Mediation Institute of Ontario, past Chair of the ADR section of the Canadian Bar Association (Ontario), and is on the Board of Directors of the Canadian Foundation for Dispute Resolution. He has designed ADR systems for a number of organizations including the Canadian Bankers Association, the College of Physicians and Surgeons of Ontario, the Law Society of Upper Canada, the Bank of Montreal, and the Ontario Human Rights Commission.
Mr. Stitt is a graduate of the University of Toronto, the University of Windsor Law School, the University of Detroit Law School, and Harvard Law School.
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