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Creating the Innovation Culture: Leveraging Visionaries, Dissenters and Other Useful Troublemakers

ISBN: 978-0-471-64628-0
272 pages
July 2001
Creating the Innovation Culture: Leveraging Visionaries, Dissenters and Other Useful Troublemakers (0471646288) cover image


Why dissenters can be an organization's most valuable asset and how to transform dissent into innovation

Innovation is essential to competitive survival in today's global marketplace. But in the majority of traditional organizations, innovators are perceived as counter-productive dissenters, single-minded troublemakers who are difficult to manage and politically naive. Written by a leading international expert on change management, this groundbreaking book explores the vital link between the need for innovation in the e-business world and the new role of dissenters as agents for constructive change. With the help of numerous case examples and anecdotes, Frances Horibe helps managers appreciate the value that dissent can bring to an organization, and she provides proven strategies and hands-on advice on how to encourage innovation and manage creative dissent, while avoiding paralyzing conflicts. Readers learn about the new role of managers as political handlers who help develop and support new ideas and sell them to senior management, and much more.
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Table of Contents


The Need for Innovation.

The Efficiency-Innovation Dichotomy.

The Need for Dissent.

The Nature of Dissent in Organizations.

Ways You'd Never Suppress Dissent-- Would You?

Surprising Ways to Suppress Dissent.

Who are Dissenters?

Manager as Political Handler.

Coaching Dissenters.

Identifying Underground Dissent.

Surfacing Dissent In and Around You.

Surfacing Dissent above You.

Kickstarting Your Innovation Culture.

Structures and Mechanisms for Dissent.

Encouraging Continued Dissent.

Knowing when Enough is Enough.


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Author Information

Frances Horibe (Ottawa, Ontario) is President of VisionArts International, Inc., a firm that assists organizations to manage radical change. Her clients include: Bombardier, Environment Canada, Industry Canada (Strategis Marketing), Women's Teachers Federation. Previously she was Vice-President of Quality and Consumer Care for Achieve International, a management consulting firm. She speaks regularly to diverse groups, including: Ontario Society of Training and Development, Strategy Institute Conference on Knowledge Workers, American Society of Quality, Canadian Airlines, Canadian Association of Human Resource Planners, Texas AUniversity and Xerox. She is the author of Managing Knowledge Workers.
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"..This is a book which every conventional manager should read." (Modern Management, February 2002)

"Frances Horibe's insightful narrative is both thought-provoking and entertaining. Creating the Innovation Culture is a vital part of any library— especially for those of us who toil daily to harness and encourage creativity. In business today, innovation is everything. This book is an exploration of the delicate balance between innovation and dissidence."
Derek Burney, President and CEO, Corel Corporation

"It was George Bernard Shaw who once remarked with undeniable logic that all progress has to depend on the 'unreasonable man' because they are the ones who don't adapt to the world as it is. This, or course, makes perfect sense, but only up to the point where one is faced with having to deal with the reality of it in an organization.

"Whether you're one of the dissenters, someone managing dissent, or merely an observer, there's something in Creating the Innovation Culture for everyone— an understanding of dissent and innovation, advice, new ideas, and a hint of the consequences if we don't learn to deal with those 'unreasonable men.'"
David Carlson, Vice President, Americas, Quality & Customer Relations, Alcatel

"In this lively, well written book, Horibe helps us realize that we need to get comfortable with being uncomfortable. She wisely points out that great leaders seek out and encourage people who will challenge them and their rules. This book is full of great tips on how to be this type of leader so you, too, can help innovation flourish in your organization."
Susan Robinson, Senior Vice President, Human Resources, Manulife Financial

"Creating the Innovation Culture shows us how to manage the most creative behaviour in an organization— dissent. It accurately and effectively describes why the need for dissent is so important to stimulate innovation that we must promote, support, and manage dissent if our businesses today are going to survive and flourish."
Geoff Smith, Vice President, Business Development, Mitel

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Related Websites / Extra

Frances Horibe's websiteYou can reach Frances Horibe for more information.
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Creating the Innovation Culture: Leveraging Visionaries, Dissenters and Other Useful Troublemakers (US $45.00)

-and- The Boundaryless Organization: Breaking the Chains of Organizational Structure, Revised and Updated (US $40.00)

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