 
The Relationship Edge in Business: Connecting with Customers and Colleagues When It Counts
ISBN: 978-0-471-65590-9
Adobe E-Book
224 pages
May 2004
US $24.95
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With real case studies and step-by-step guidance, The Relationship Edge in Business shows you how to:
- Develop the right mindset–understand that personal relationships are vital to business success
- Ask the right questions—discover the common ground you share with others
- Do the right thing—be truthful and straightforward or you’ll undermine the goodwill you’ve worked so hard to build
