 Supervision in the Hospitality Industry: Applied Human Resources, 5th Edition
ISBN: 978-0-471-65748-4
Hardcover
544 pages
March 2006
US $83.50
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Part 1: Supervision and HR Management and Leadership.
Chapter 1: The Supervisor as Manager.
Chapter 2: The Supervisor as Leader.
Part 2: The Workplace.
Chapter 3: Equal Opportunity in the Workplace.
Chapter 4: Creating a Positive Work Climate.
Chapter 5: Developing Performance Standards.
Chapter 6: Recruiting and Selecting Applicants.
Part 3: Employee Development.
Chapter 7: Teamwork and Teambuilding.
Chapter 8: Employee Training and Development.
Chapter 9: Evaluating Performance.
Chapter 10: Discipline and Employee Assistance Programs.
Part 4: Supervising Human Resources.
Chapter 11: Planning and Organizing.
Chapter 12: Communicating Effectively.
Chapter 13: Delegating.
Chapter 14: Decision Making and Control.
Glossary.
Index.
