 Beyond Six Sigma: Profitable Growth through Customer Value Creation
ISBN: 978-0-471-68151-9
Hardcover
320 pages
March 2006
US $70.00
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PART I: INTRODUCTION.
Chapter 1. Customer Value Creation.
PART II: PREPARING FOR GROWTH.
Chapter 2. Beyond Six Sigma.
Chapter 3. The Outside-In Perspective.
Chapter 4. The Value Perspective.
PART III: VALUE ANALYSIS.
Chapter 5. Dimensions of Growth.
Chapter 6. Demand Chain Economics.
Chapter 7. Value Based Innovation.
Chapter 8. Solution Valuation.
Chapter 9. Value Based Decisions.
PART IV: EXECUTION.
Chapter 10. Value Exchange.
Chapter 11. Executing the Growth Strategy.
PART V: SUMMARY.
Chapter 12. Six Sigma and Beyond.
APPENDIX.
Chapter 13. Exploration of Growth Dimensions.
Chapter14. Supporting Tools for CVC.
Index.
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