 Service Design for Six Sigma: A Roadmap for Excellence
ISBN: 978-0-471-68291-2
Hardcover
448 pages
July 2005
US $100.95
 Add to Cart
This price is valid for United States. Change location to view local pricing and availability. This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 1-2 days delivery time for paperbacks, and 3-5 days for hardcovers. The book is not returnable.
Other Available Formats: Adobe E-Book
|
An online version of this product is available through our subscription-based content service. Visit Wiley InterScience now |
2. What is Six Sigma.
3. Introduction to Service Design for Six Sigma.
4. Service Design for Six Sigma Deployment.
5. Service DFSS Project Road Map.
6. Service DFSS Transfer Function and Scorecards.
7. Quality Function Deployment (QFD).
8. Process Modeling and Process Management.
9. Theory of Inventive Problem Solving (TRIZ) for Services.
10. Introduction to Design for Transactional DFX.
11. Failure Mode and Effect Analysis (FMEA).
12. Fundamentals of Experimental Design.
13. Service Design Robustness.
14. Discrete Event Simulation.
15. Design Validation.
16. Supply Chain Process.
17. DFSS in Supply Chain Example.
References.
Index.
