Service Design for Six Sigma: A Roadmap for Excellence Basem El-Haik, David M. Roy ISBN: 978-0-471-68291-2 Hardcover 448 pages July 2005 US $134.00 Add to Cart This price is valid for United States. Change location to view local pricing and availability. This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 5-6 days delivery time. The book is not returnable. Other Available Formats: E-book