 Hotel Front Office Management, 4th Edition
ISBN: 978-0-471-68710-8
Hardcover
480 pages
March 2006
US $77.00
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Acknowledgments.
Chapter 1: Introduction to Hotel Management.
Chapter 2: Hotel Organization and the Front Office Manager.
Chapter 3: Effective Interdepartmental Communications.
Chapter 4: Property Management Systems.
Chapter 5: Systemwide Reservations.
Chapter 6: Revenue Management.
Chapter 7: Guest Registration.
Chapter 8: Managing the Financials.
Chapter 9: Guest Checkout.
Chapter 10: Preparation and Review of the Night Audit.
Chapter 11: Managing Hospitality.
Chapter 12: Training for Hospitality.
Chapter 13: Promoting In-house Sales.
Chapter 14: Security.
Chapter 15: Executive Housekeeping.
Glossary.
Index.
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