Acknowledgments.

PART I: GETTING STARTED.

1. Creating a Seminar Business.

2. Working with Adult Audiences.

3. Recognizing Trainees’ Levels of Behavior.

4. The Personality Parade: Training All Different Types of People.

5. The Pace Race: How to Train Groups with Diverse Needs.

6. Anatomy of an 8:00 A.M. Start: Finalizing On-Site Preparations.

PART II: DELIVERY: THE ART OF MAKING GREAT PRESENTATIONS.

7. The Secret of Success: Selling Your Presentation.

8. Twenty-Five Tips on Maintaining Interest.

9. The Art of Effective Questioning: Getting Trainees Involved.

10. Using Visual Aids.

11. Technology and Training.

12. Giving Feedback and Coaching.

13. Tricks of the Trade.

PART III: IMPROVING THE TRAINING PROCESS.

14. Inside the Mind of a Trainer: How to Present Your Best Self.

15. The Value of Good Training: Hiring Effective Trainers.

16. Avoiding the Training Trap: Problems with Relevance and Respect.

17. Developing a Training Staff.

18. Evaluation and Support.

19. Adventures in Cross-Training.

Epilogue: What’s Next?

Index.