 Loss Prevention in the Retail Business
ISBN: 978-0-471-72321-9
Paperback
211 pages
December 2005
US $83.50
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CHAPTER 1: PERSONAL SAFETY.
Opening and Closing Procedures.
After-Hours Precautions.
Bank Deposit Safeguards.
Natural Disasters and Civil Unrest.
Bomb Threat Guidelines.
Emergency Kits.
Chapter Summary.
Discussion Questions.
CHAPTER 2: PHYSICAL SECURITY.
Break-In Threats.
Doors.
Windows.
Other Openings.
Locks and Keys.
Choosing Locks.
Time Locks.
Key Control.
Chapter Summary.
Discussion Questions.
CHAPTER 3: ALARM SYSTEMS AND OTHER PHYSICAL SECURITY MEASURES.
Basic Alarm Types.
Burglar Alarms.
Day Alarms.
Holdup Alarms.
Alarms for Specific Needs.
Fire, Smoke, and Equipment Alarms.
Closed-Circuit Television Systems.
Lighting.
Fire, Electrical, and Water Hazards.
Sensitive-Document Disposal.
Chapter Summary.
Discussion Questions.
CHAPTER 4: SHOPLIFTING.
How Shoplifters Work.
Preventive Measures.
Confronting, Detaining, and Arresting Shoplifters.
Care and Control of Shoplifting Evidence.
Court Appearances.
Chapter Summary.
Discussion Questions.
CHAPTER 5: ARMED ROBBERY.
Key Safety and Security Issues.
Before a Robbery Occurs.
During a Robbery.
After a Robbery.
Court Appearances.
Chapter Summary.
Discussion Questions.
CHAPTER 6: FRAUD.
Check Fraud.
Collection and Prosecution.
Credit Card Fraud.
Counterfeit Currency.
Fast-Change and Con Artists.
Exchange and Refund Fraud.
Online Fraud.
Chapter Summary.
Discussion Questions.
CHAPTER 7: FRAUD AND THEFT ON THE SALES FLOOR.
Types of Employee Theft.
Why Employees Steal.
Internal Control Procedures.
Controlling the Cash Wrap.
Detecting Sales-Related Theft.
Miscellaneous Controls.
Employee Terminations and Arrests.
Chapter Summary.
Discussion Questions.
CHAPTER 8: FRAUD OFF THE SALES FLOOR.
Fraud by Dishonest Vendors.
Theft During Transport.
Legal Action Against Vendors.
Accounting and Bookkeeping Thefts.
Chapter Summary.
Discussion Questions.
CHAPTER 9: HIRING TRUSTWORTHY EMPLOYEES.
Creating a Positive Atmosphere.
Employee Conduct Policies.
Prehire Screenings.
New Employee Orientation.
Chapter Summary.
Discussion Questions.
CHAPTER 10: FRAUD PREVENTION TECHNOLOGY.
Theft Prevention Technology.
Security as a Sales Benefit.
Making Prevention a Priority.
Chapter Summary.
Discussion Questions.
Glossary.
Index.
