Preface.

Acknowledgments.

INTRODUCTION.

What Defines the Workplace Design Climate?.

A Preview of What's Ahead.

CHAPTER 1: AN INTERDISCIPLINARY APPROACH.

Values and Perceived Risks of an Interdisciplinary Approach.

Interpretation by Diverse Disciplines.

Collaboration Between Architectural and Design Firms.

Key Components of an Interdisciplinary Approach.

CHAPTER 2: THE CRITICAL INFLUENCE SYSTEM.

Understanding the Key Factors Enabling a Sustainable Platform for Change.

Definining the Critical Influence System.

Key Factors Influencing Human Behavior in the Workplace.

CHAPTER 3: CREATIVITY, INNOVATION & THE INNOVATION-FRIENDLY WORKPLACE.

Definitions of Creativity and Innovation.

Business Case for Distinction.

Theory of Multiple Intelligences.

Designing for Diversity.

Dichotomies of the Innovation-Friendly Workplace.

An Infrastructure for Innovation.

The Innovation-Friendly Workplace.

Lessons Learned in the Design of Innovation-Friendly Workplaces.

The Benefits of Collaboration to Innovation .

CHAPTER 4: UNDER THE INFLUENCE.

Workplace Transformation and the Critical Influence System.

Summary.

CHAPTER 5: CASE STUDIES: COLLABORATIVE WORKPLACES THAT WORK.

Case Study: Alcoa Corporate Center.

Case Study: Marconi Communications.

Case Study: SEI Investments.

Case Study: GSA WorkPlace 20\20.

Case Study: Analytical Graphics Inc.

Case Study: Pfizer Global Research & Development.

Case Study: Cisco - The Connected Workplace.

Case Study: Gensler Headquarters.

Case Study: De Lage Landen .

CHAPTER 6: COLLABORATIVE WORKPLACE PRINCIPLES.

Cultural Elements Fostering Innovative Behavior.

Operational Elements Fostering Innovative Behavior.

Environmental Elements Fostering Innovative Behavior.

Collaborative Workplace Principles.

CHAPTER 7: COLLABORATIVE PRINCIPLE INDEX.

Eight Myths of Workplace Collaboration.

Collaborative Principle Index.

CHAPTER 8: CRITICAL INFLUENCE DESIGN MODEL.

Incorporating Distinct Areas of Functional Expertise.

The Critical Influence Design Model.

Growing the Model to Support Complex Client Requirements.

Distinguishing Critical Influence Design from other Approaches.

A Sustainable Platform for Change.

The Critical Influence Design Model: Addressing Emerging Business Issues.

Summary

CHAPTER 9: APPLYING THE MODEL.

Still Not Convinced?

Preconditions for Success.

Applying the Critical Influence Design Model.

Conclusion.

Index.