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Innovations in Office Design: The Critical Influence Approach to Effective Work Environments

ISBN: 978-0-471-73041-5
280 pages
February 2008
Innovations in Office Design: The Critical Influence Approach to Effective Work Environments (0471730416) cover image
"Diane Stegmeier's landmark findings on workplace behavior in the corporate setting will prove vital in determining workplace strategy over the next ten years." -- Prentice Knight, CEO of CoreNet Global

"The author takes a truly comprehensive approach to understanding the business barriers to the successful implementation of physical space design. The Critical Influence methodology identifies areas of resistance to change and addresses them, enabling the architectural and design firm to do what they do best—create the appropriate workplace solution."-- from the Foreword by Greg Bendis

"One of the most difficult aspects of facility management is the inability to link environmental improvements with measurable productivity results. Stegmeier’s observations in this area are based on hard facts and real research, not just abstract theories. Her work is an essential tool for any professional looking to justify facility improvements that can actually support and advance the mission of the organization."-- Heidi Schwartz, Editor-in-Chief of Today’s Facility Manager Magazine

This definitive book on innovations in interior office design offers vital lessons on preventing workplace strategy failure for architects, interior designers, facility managers, and business leaders. It fully explains the author’s research on the fifteen Critical Influences on behavior in the workplace, and introduces a practical approach to integrate an organization’s cultural, operational, and environmental elements fostering the desired behaviors to support the company’s business goals when designing an office. The book includes case studies of good design in contemporary interior offices illustrating collaborative workplaces that work.

Content from this book is available as an online continuing professional education course at http://www.wiley.com/WileyCDA/Section/id-320255.html#office_design.  WileyCPE courses are available on demand, 24 hours a day, and are approved by the American Institute of Architects.

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Foreword.

Preface.

Acknowledgments.

INTRODUCTION.

What Defines the Workplace Design Climate?.

A Preview of What's Ahead.

CHAPTER 1: AN INTERDISCIPLINARY APPROACH.

Values and Perceived Risks of an Interdisciplinary Approach.

Interpretation by Diverse Disciplines.

Collaboration Between Architectural and Design Firms.

Key Components of an Interdisciplinary Approach.

CHAPTER 2: THE CRITICAL INFLUENCE SYSTEM.

Understanding the Key Factors Enabling a Sustainable Platform for Change.

Definining the Critical Influence System.

Key Factors Influencing Human Behavior in the Workplace.

CHAPTER 3: CREATIVITY, INNOVATION & THE INNOVATION-FRIENDLY WORKPLACE.

Definitions of Creativity and Innovation.

Business Case for Distinction.

Theory of Multiple Intelligences.

Designing for Diversity.

Dichotomies of the Innovation-Friendly Workplace.

An Infrastructure for Innovation.

The Innovation-Friendly Workplace.

Lessons Learned in the Design of Innovation-Friendly Workplaces.

The Benefits of Collaboration to Innovation .

CHAPTER 4: UNDER THE INFLUENCE.

Workplace Transformation and the Critical Influence System.

Summary.

CHAPTER 5: CASE STUDIES: COLLABORATIVE WORKPLACES THAT WORK.

Case Study: Alcoa Corporate Center.

Case Study: Marconi Communications.

Case Study: SEI Investments.

Case Study: GSA WorkPlace 20\20.

Case Study: Analytical Graphics Inc.

Case Study: Pfizer Global Research & Development.

Case Study: Cisco - The Connected Workplace.

Case Study: Gensler Headquarters.

Case Study: De Lage Landen .

CHAPTER 6: COLLABORATIVE WORKPLACE PRINCIPLES.

Cultural Elements Fostering Innovative Behavior.

Operational Elements Fostering Innovative Behavior.

Environmental Elements Fostering Innovative Behavior.

Collaborative Workplace Principles.

CHAPTER 7: COLLABORATIVE PRINCIPLE INDEX.

Eight Myths of Workplace Collaboration.

Collaborative Principle Index.

CHAPTER 8: CRITICAL INFLUENCE DESIGN MODEL.

Incorporating Distinct Areas of Functional Expertise.

The Critical Influence Design Model.

Growing the Model to Support Complex Client Requirements.

Distinguishing Critical Influence Design from other Approaches.

A Sustainable Platform for Change.

The Critical Influence Design Model: Addressing Emerging Business Issues.

Summary

CHAPTER 9: APPLYING THE MODEL.

Still Not Convinced?

Preconditions for Success.

Applying the Critical Influence Design Model.

Conclusion.

Index.

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Diane Stegmeier is President of Stegmeier Consulting Group, Cleveland, Ohio, a company recognized as the global leader in workplace change management. The firm leverages best practices in managing change to deliver two significant results to its clients: 1) a reduction in workplace costs, while at the same time, 2) an improvement in workforce performance. Stegmeier is a recipient of the prestigious Award of Excellence, Distinguished Author: Book, presented to her by the International Facility Management Association (IFMA).

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