Ultimate Performance: Measuring Human Resources at Work
Until 1760 ships routinely disappeared, ran aground, or sank because seafarers could not measure longitude. The cost in life and property was immense. Today, business faces a similar challenge, as the failure to measure human resources performance is just as costly and deadly to modern organizations.
Senior executives once considered HR a "soft," unavoidable cost of doing business, responsible for compensation, employee transactions, company functions, workforce problems, and legal issues. Three factors changed this perception: the significant impact of high-performance HR, the implications of poorly performing HR, and soaring HR operating expenses. These factors have led to an increased demand and focus on HR metrics.
Ultimate Performance approaches this challenge by providing clear, proven measurement solutions that will optimize the performance of people and businesses.
CHAPTER 1 Imperatives of Metrics 1
CHAPTER 2 A Path to Alignment 15
CHAPTER 3 Supporting Human Capital Decision Making 23
CHAPTER 4 Employee Assets and Contribution 35
CHAPTER 5 Employee Contribution to Risk 47
CHAPTER 6 The Employee LifecycleA Metrics Roadmap from the C-Level 59
CHAPTER 7 Missions, Objectives, and Metrics 71
CHAPTER 8 Measuring StaffingA Better Approach to Hiring Metrics 93
CHAPTER 9 Beyond HiringMetrics for Employee Development and Retention 113
CHAPTER 10 Succession Planning and Internal Mobility 141
CHAPTER 11 Current Measurement PracticesLessons from the Field 169
CHAPTER 12 Case StudiesMetrics in Action 189
CHAPTER 13 Human Capital and Organizational Performance 207
CHAPTER 14 HR Outsourcing and Metrics 221
CHAPTER 15A Practical Guide to Building Your Ultimate Dashboard 235
About the Contributing Authors 263
Scott Golas applies insight and realism shaped over twenty years in HR and outsourcing to demystify the rapidly evolving business of HR and workforce issues.
Jeremy Shapiro is a Vice President at Bernard Hodes Group's Hodes iQ, bringing next-generation talent acquisition and technology solutions to HR management across the world.
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