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Ultimate Performance: Measuring Human Resources at Work

ISBN: 978-0-471-74121-3
288 pages
April 2007
Ultimate Performance: Measuring Human Resources at Work (0471741213) cover image
Meeting the challenges of high-performance HR

Until 1760 ships routinely disappeared, ran aground, or sank because seafarers could not measure longitude. The cost in life and property was immense. Today, business faces a similar challenge, as the failure to measure human resources performance is just as costly and deadly to modern organizations.

Senior executives once considered HR a "soft," unavoidable cost of doing business, responsible for compensation, employee transactions, company functions, workforce problems, and legal issues. Three factors changed this perception: the significant impact of high-performance HR, the implications of poorly performing HR, and soaring HR operating expenses. These factors have led to an increased demand and focus on HR metrics.

Ultimate Performance approaches this challenge by providing clear, proven measurement solutions that will optimize the performance of people and businesses.
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Preface.

Introduction.

CHAPTER 1. Imperatives of Metrics.

CHAPTER 2. A Path to Alignment.

CHAPTER 3. Supporting Human Capital Decision Making.

CHAPTER 4.   Employee Assets and Contribution.

CHAPTER 5.   Employee Contribution to Risk.

CHAPTER 6.   The Employee Lifecycle—A Metrics Roadmap from the C-Level

CHAPTER 7.   Missions, Objectives, and Metrics.

CHAPTER 8.  Measuring Staffing—A Better Approach  to Hiring Metrics

CHAPTER 9.   Beyond Hiring—Metrics for Employee Development and Retention

CHAPTER 10.  Succession Planning and Internal Mobility.

CHAPTER 11.   Current Measurement Practices—Lessons from the Field

CHAPTER 12.   Case Studies—Metrics in Action.

CHAPTER 13.   Human Capital and Organizational Performance

CHAPTER 14.   HR Outsourcing and Metrics.

CHAPTER 15.   A Practical Guide to Building Your Ultimate Dashboard

Conclusion.

References.

About the Contributing Authors.

Index.

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Nicholas C. Burkholder is the Managing Director and Chair of OnPerformance, Inc. and founder of Staffing.org. He is actively engaged in the development and application of performance frameworks which enable organizations to achieve optimum results.

Scott Golas applies insight and realism shaped over twenty years in HR and outsourcing to demystify the rapidly evolving business of HR and workforce issues.

Jeremy Shapiro is a Vice President at Bernard Hodes Group's Hodes iQ, bringing next-generation talent acquisition and technology solutions to HR management across the world.

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