 Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty
ISBN: 978-0-471-74807-6
Hardcover
208 pages
September 2005
US $19.95
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PHILLIP VAN HOOSER, MBA, CSP, has been speaking professionally on leadership and service professionalism since 1988. A former Fortune 500 manager, he delivers about 100 keynote presentations and training sessions each year for corporations and professional associations throughout North America and beyond. He also currently serves on the Board of Directors for the National Speakers Association.
