Baldrige User's Guide: Organization Diagnosis, Design, and Transformation, 2nd Edition Updated and Expanded for 2006
June 2005, ©2006
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About the Authors.
Origin, Purpose, and Growth.
The Performance Excellence Framework.
Organization - Leadership. Execution, and Learning.
DDT - Diagnosis, Design, and Transformation.
The Organization Architect.
Why This Guide?
PART 1: FOCUS.
Organizational Profile - Key Organizational Factors.
Criteria Core Values and Concepts - Design Principles.
The Organization as a System - Criteria System.
Maturity Models - Path to Performance Excellence.
PART 2: STRATEGIC LEADERSHIP.
PART 3: EXECUTION EXCELLENCE.
PART 4: ORGANIZATIONAL LEARNING.
PART 5: THE JOURNEY.
Overview - A Learning process and Reinforcing Loop Diagnosis.
Design - Redesign.
Appendix A: Glossary.
Appendix B: Blueprint Legend.